CustomerSuccessMatters LIVE! is a series of podcasts where the top Customer Success and Customer Experience thought-leaders, together with relevant subject matter experts from around the globe get together and debate the hottest topics of the month.
This special episode sees Paul Henderson join a special, mystery guest discussing the growing need to implementing an outcomes based approach to your customer success programme. Paul is the very successful author (amongst other things) of the book, "The Outcome Generation".
During this special episode we talk about the growing demand for a change in the approach to customer success and why, we talk about how you apply your outcomes approach to your customers and position it with them, we discuss how some of the challenges you may face can be overcome and much, much more!