<![CDATA[CustomerSuccessMatters

This special episode sees 3 great guests join me to discuss the very topical and critical subject of racial diversity in Customer Success. I do not mind admitting this recording had me more nervous than any I had done before. I am usually a highly opinionated and confident individual but this took me well outside of my comfort zone talking about something I thought I knew a bit about, but over recent weeks and months I found I was very naive & not so well informed about.

Since 25th May 2020 the name George Floyd has been a name at the very heart of a pandemic - not the Covid-19 one we are all suffering from, but the global pandemic of racism. In the days after George Floyd's murder we saw an output of anger, pain, frustration and more from people the world over. Corporations, sports stars, the rich and famous all voiced their commitment to make a change and at the same time I asked what I could do in a tiny, minuscule way to make a difference. It was then that I decided to return to a commitment I made to one of my guests, Paul Ferguson back in January to do a podcast discussing racial diversity in Customer Success.

So today, Paul joins me along with Alex Farmer & Justine Lawrence-Piccott on this podcast as we discuss racism generally, racism at work and ask the question if Customer Success has a problem with racial diversity, and what we can do about it.

It doesn't solve anything, but my commitment when I set out to do this was to start the conversation. This is exactly that. The start.