episode 2 - #customersuccessmatters live!

CustomerSuccessMatters LIVE! is a series of podcasts where the top Customer Success and Customer Experience thought-leaders from around the globe get together and debate the hottest topics of the month, answering some of the most important questions appearing on the various community forums and social media platforms.
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​Here on Episode 2 of CustomerSuccessMatters LIVE! I am pleased to welcome my guests to the show: Jim Jones  & Katy Batley.​

Episode 2 saw Jim Jones, CEO at Voyant Consulting and Katy Batley, Global Head of Customer Success at Avecto join me.

The three key topics covered today included:

- Data & consumption analytics and the part it plays in Customer Success.
- Customer feedback and using it to make positive business change.
- Career development within the Customer Success space.

As always, we wrapped it up with my 3 in 3 so look out for our guests favorite business books, favorite cities and favorite brands.

During the podcast there are some referenced books, blogs and content which you can find here:

- Jim's blog post "The Customer Feedback Loop" - http://bit.ly/2gJqV2f
- Jim's favorite business book "The Effortless Experience" by Matthew Dixon -  http://amzn.to/2ylijc7
- Katy's favorite business book "The Challenger Sale" by Matthew Dixon - https://goo.gl/P4bPi3 

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Enjoy! And as always, your feedback is welcome!

Also available on iTunes here