CustomerSuccessMatters LIVE! is a series of podcasts where the top Customer Success and Customer Experience thought-leaders from around the globe get together and debate the hottest topics of the month, answering some of the most important questions appearing on the various community forums and social media platforms.
Episode 3 saw me joined by Amaan Nathoo of Bonjoro and Sue Farrance of Signable with the overall theme of communication. We discussed Amaan's and Sue's thoughts around communicating with your customer, the importance of using appropriate tools at the relevant times and we even touched on the importance of communicating internally with your team and other stakeholders. As always, we wrapped it up with my 3 in 3 so look out for our guests favorite business books, favorite cities and favorite brands!
Amaan writes a number of blog posts that can be found via his LinkedIn profile or through the Bonjoro blog here
Sue has also written a number of blogs which can be located through her LinkedIn profile here