CustomerSuccessMatters LIVE! is a series of podcasts where the top Customer Success and Customer Experience thought-leaders from around the globe get together and debate the hottest topics of the month, answering some of the most important questions appearing on the various community forums and social media platforms.
Episode 5 saw another very special edition of #CustomerSuccessMatters LIVE! focusing specifically on the art of recruiting within Customer Success. Joining me on this podcast was Ben Watkins from Intrinsic Search and Alan Fecamp from Just Digital & SaaSjobs.io We covered some great topics including interpretations of Customer Success, skills required to work in CS for both CSMs and CS Leaders, reporting lines and salary details. This is a must listen for anyone in the Customer Success space, or wanting to get into it!
As always, we wrapped it up with my 3 in 3 so look out for our guests favorite business books, favorite cities and favorite brands!