CustomerSuccessMatters LIVE! is a series of podcasts where the top Customer Success and Customer Experience thought-leaders, together with relevant subject matter experts from around the globe get together and debate the hottest topics of the month.
The third episode of Season 3 looks at the growing convergence of Customer Success and Customer Experience.
During this third episode we talk extensively about the differences between Customer Success and Customer Experience, and debate if indeed there is a difference! We then explore the history of both functions, the responsibility for delivering them, the measurements of success and failure, and take a look into the future too.