Welcome to CustomerSuccessMatters
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CustomerSuccessMatters is a website sharing content from myself and other Customer Success professionals in what is now one of the fastest growing, most critical and influential roles within (and with growing frequency, outside) the SaaS industry. Clearly, Customer Success really does Matter. Don't just take my word for it - look at the stats below: - Customer Success Manager wasthe 6th "Most Promising Job" in 2019 according to LinkedIn with an 80% YoY increase in openings - Customer Success Teams are now having more influence with "50% of teams reporting directly to the CEO" (up from 15% 12 months ago) according to Totango - There are nearly 900 active Customer Success Manager jobs in the UK being advertised on LinkedIn - Read this great blog by Alan Fecamp titled "How Big Is The Global Customer Success Community?" - The slide below was recently shared by the team at Gainsight - it is no coincidence that as the subscription economy booms the role of the Customer Success Manager is at the heart of this |
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#CustomerSuccessMatters LIVE! Podcast
The #CustomerSuccessMatters LIVE! podcasts while not as frequent as I would like (I have a day job too!), really focuses on topics other Customer Success podcasts don't. In the last few months alone we have discussed gender equality in Customer Success & racial equality in Customer Success with some truly awesome guests so keep checking here, Spotify, iTunes and wherever else you go for your podcasts to see new episodes being added.
I am always looking for guests who are opinionated and vocal, or guests who want a platform to discuss and debate a customer success related topic close to their hearts so please do not hesitate to reach out to me with your ideas!
Other previous topics include the convergence of Customer Success and Customer Experience, the importance of mental health and looking after yourself while working in the customer success world, and the birth of the business outcomes economy.
If this sounds like you, or someone you know then please email me, or tweet me using #CustomerSuccessMatters
I am always looking for guests who are opinionated and vocal, or guests who want a platform to discuss and debate a customer success related topic close to their hearts so please do not hesitate to reach out to me with your ideas!
Other previous topics include the convergence of Customer Success and Customer Experience, the importance of mental health and looking after yourself while working in the customer success world, and the birth of the business outcomes economy.
If this sounds like you, or someone you know then please email me, or tweet me using #CustomerSuccessMatters
