About CustomerSuccessMatters.As a passionate believer in the value and importance of Customer Success to businesses and their customers I created CustomerSuccessMatters to provide guidance to both those companies at the start of their journey into Customer Success and those with more established, mature Customer Success functions through the sharing of both written and audio content |
In January 2018 I joined SAP as their Vice President, Customer Success EMEA responsible for a team of Customer Success Managers driving value, adoption and success for our most valuable, strategic, enterprise customers across Europe, Africa and the Middle East.
Previously responsible for the leadership of Rant & Rave’s Customer Success function. In a newly created Customer Success organisation I was accountable for the development of all critical processes and resources to ensure a reduction in churn, increase in adoption and to drive expansion and advocacy in our top 70 managed accounts.
Prior to Rant & Rave I was at Autodesk, the industry leading CAD software & solution provider, for just under five years where I managed a team of Customer Success Managers across EMEA & APAC.
Before then, I managed a team of Corporate Account Managers for information and document management solution company, Iron Mountain. The early stages of my career saw me working for companies who have since been acquired by the likes of Thomson Reuters and Dun & Bradstreet in various support and customer success functions.
Ever since reading Marc Benioff's book, "Behind The Cloud" I have had an (un)healthy obsession with all things Customer Success. So after a year of writing a blog on some of my thoughts around Customer Success I thought it was time to take the plunge and create this website and this company; and CustomerSuccessMatters was born.
Previously responsible for the leadership of Rant & Rave’s Customer Success function. In a newly created Customer Success organisation I was accountable for the development of all critical processes and resources to ensure a reduction in churn, increase in adoption and to drive expansion and advocacy in our top 70 managed accounts.
Prior to Rant & Rave I was at Autodesk, the industry leading CAD software & solution provider, for just under five years where I managed a team of Customer Success Managers across EMEA & APAC.
Before then, I managed a team of Corporate Account Managers for information and document management solution company, Iron Mountain. The early stages of my career saw me working for companies who have since been acquired by the likes of Thomson Reuters and Dun & Bradstreet in various support and customer success functions.
Ever since reading Marc Benioff's book, "Behind The Cloud" I have had an (un)healthy obsession with all things Customer Success. So after a year of writing a blog on some of my thoughts around Customer Success I thought it was time to take the plunge and create this website and this company; and CustomerSuccessMatters was born.
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Matt Myszkowski CustomerSuccessMatters Founder |
