CustomerSuccessMatters Consulting.CustomerSuccessMatters Consulting knows that creating a Customer Success organisation and programme isn't easy and takes time, effort and knowledge. Here at CustomerSuccessMatters we understand this challenge having been through this ourselves. If you are a start-up with just a product or service but understand the need for a Customer Success programme but are unsure where and how to start, then we may be the answer you are looking for.
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Our Consulting Offerings Are Designed To Get Your Customer Success Programme Started. Quickly.
While a lot of consulting companies will try to sell you packages of "offerings", here at CustomerSuccessMatters we believe that every customer and every requirement is unique and therefore we will help you wherever you feel we can, ensuring we add value. Some of the areas you may want expert help with are:
Above are just a limited number of areas we believe we can provide expertise on but there are many more including On-boarding, Business Reviews, Analytics, Objective Setting, Sales to Customer Success hand-offs, etc.
If you would like a no obligation chat then please do not hesitate to contact us here.
- Customer Success Hiring Process - Recruiting & hiring of Customer Success professionals aligned with your business and your culture, from your first Customer Success Manager to your first Customer Success leader
- Customer Success Health Process - Build a Customer Health scorecard and process relevant to your product or service, enabling you to understand and react immediately to fluctuations in your customers behaviour mitigating risk of churn
- Customer Segmentation (or Tiering) - Scaling a Customer Success offering, ensuring you provide relevant resourcing and time to the customers that warrant it is an age-old problem so having a segmentation model is critical; allowing you to focus on the customers that provide the greatest return on your investment in them
- Customer Journey Mapping - Ensure you have a full understanding of your customer's journey with you and the relevant, required touch-points
- Customer Success Communication Strategy - Development of a communication plan and strategy ensuing regular interaction with your customers through relevant channels
Above are just a limited number of areas we believe we can provide expertise on but there are many more including On-boarding, Business Reviews, Analytics, Objective Setting, Sales to Customer Success hand-offs, etc.
If you would like a no obligation chat then please do not hesitate to contact us here.
