CustomerSuccessMatters LIVE! is a series of podcasts where the top Customer Success and Customer Experience thought-leaders from around the globe get together and debate the hottest topics of the month, answering some of the most important questions appearing on the various community forums and social media platforms.
Here on Episode 1 of CustomerSuccessMatters LIVE! I am pleased to welcome my guests to the show: Adam Joseph & Chad Horenfeldt.
We discuss the accountabilities of a Customer Success leader, the key metrics you need to be demonstrating to your CEO & what does innovation look like in the world of Customer Success....plus the random 3 from 3!
I highly recommend Chad and Adam's websites which can be found on my Useful Content page here.