episode 1 - #customersuccessmatters live!

27/9/2017

CustomerSuccessMatters LIVE! is a series of podcasts where the top Customer Success and Customer Experience thought-leaders from around the globe get together and debate the hottest topics of the month, answering some of the most important questions appearing on the various community forums and social media platforms.

Here on Episode 1 of CustomerSuccessMatters LIVE! I am pleased to welcome my guests to the show: Adam Joseph & Chad Horenfeldt.

We discuss the accountabilities of a Customer Success leader, the key metrics you need to be demonstrating to your CEO & what does innovation look like in the world of Customer Success....plus the random 3 from 3!

I highly recommend Chad and Adam's websites which can be found on my Useful Content page here.

3 Comments

Neil Lewis

2/10/2017 18:00:50

Congratulations Matt on the new forum and post, also to Chad and Adam for a very informative item. Wish you well with future PodCasts as customer success and experience starts to take a true foot hold with the larger org's who are now having to follow on and in many cases catch up. Liked the piece on measures.

Matt Myszkowski

2/10/2017 22:20:55

Thank you Neil for taking time to listen and provide feedback. Please give me feedback on areas of improvement and topics you would like to be covered in future episodes.

John Kelly link

3/10/2017 09:42:53

Hi Matt,

Congrats and well done on the first podcast and to Adam and Chad. Just listened to it and really interesting conversation. Well Done!

Regards,
John

CustomerSuccessMatters
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