CustomerSuccessMatters LIVE! is a series of podcasts where the top Customer Success and Customer Experience thought-leaders from around the globe get together and debate the hottest topics of the month, answering some of the most important questions appearing on the various community forums and social media platforms.
Episode 4 saw Ellie Wu, Customer Success thought-leader & Jason Noble, Head of Customer Success at Goodlord join me for this special edition of #CustomerSuccessMatters LIVE! to discuss the skills, profile and traits of Customer Success leaders, and some of the challenges today's CS leaders have to overcome.
As always, we wrapped it up with my 3 in 3 so look out for our guests favorite business books, favorite cities and favorite brands! During the podcast I mention the motivation behind this episode being Ellie's blogpost.
Check out Ellie's websitehere
Check out Jason's website here