CustomerSuccessMatters LIVE! is a series of podcasts where the top Customer Success and Customer Experience thought-leaders, together with relevant subject matter experts from around the globe get together and debate the hottest topics of the month.
The second episode of Season 2 looks at the growing need to focus on value realisation and business outcome management in today's customer success world.
During this second episode we talk extensively about the real need to demonstrate tangible value to your customers in the form of true business outcomes plus a return of the new and improved (but still very cheesy!) three from three!
A major inspiration for this episode was Dave's blog which can be found here and two podcasts courtesy of my friend Bill Cushard at Helping Sells Radio found here involving Dave Jackson, James Scott & Dave Duke - all worth a read and listen!